Returns & Refunds
You have 30 days to send your order back — straightforward and free of charge.
How returns work
- Contact our customer service team at anna.fashion.support@gmail.com with your order number to register your return.
- Pack the item securely and in its original condition.
- Register your return with our customer service team before sending it. We will then give you the address of the relevant returns warehouse and send you everything else you need.
Refunds
Once we have received and checked your return, we will refund the purchase price within 7 days to the payment method you originally used.
Cost of returning items
For faulty items, items that arrive damaged or items delivered in error, we cover the full cost of return. If you would like to return an item that is free of defects because you do not like it or it does not fit, you bear the direct cost of returning it.
Exchanges
If you would like to exchange an item for a different variant (a different colour, for example), contact our customer service team at anna.fashion.support@gmail.com with your order number and the item you want. We will check availability and send you the variant you have asked for free of charge once we have received the returned item.
If the variant you want is not available, we will refund the purchase price instead in line with our refund rules.
Statutory right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (Amela Fashion, 1207 Delaware Ave #3924, Wilmington, DE 19806, USA, email: anna.fashion.support@gmail.com, telephone: +49372839103923) of your decision to withdraw from this contract by means of a clear statement (for example a letter sent by post, or an email). You may use the attached model withdrawal form for this, although it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification about exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we must repay all payments we have received from you, including delivery costs (with the exception of additional costs arising from your choosing a type of delivery other than the cheapest standard delivery we offer), without undue delay and at the latest within thirty days of the day on which we receive notification of your withdrawal from this contract.
We may withhold repayment until we have received the goods back, or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must send the goods back to us without undue delay and in any event no later than thirty days from the day on which you notify us of your withdrawal from this contract. We will give you the address of the relevant returns warehouse as soon as you have registered your return with us.
We cover the cost of returning the goods. You only have to pay for any loss in value of the goods where that loss in value is due to handling that was not necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this form and send it back.)
To Amela Fashion ("Amela Fashion"), 1207 Delaware Ave #3924, Wilmington, DE 19806, USA, email: anna.fashion.support@gmail.com:
I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the supply of the following service (*)
Ordered on (*)/received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date
(*) Delete as appropriate.
Exclusion or early expiry of the right of withdrawal
The right of withdrawal does not apply, or expires early, in the case of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery.
Contact
Email: anna.fashion.support@gmail.com
Opening hours: Monday to Friday, 9:00 to 17:00
Questions? Get in touch.