Shipping policy

Shipping Policy

Shipping at a glance

  • Delivery area: We currently deliver to customer addresses within the United Kingdom.
  • Products covered: This shipping policy applies to every product in our shop.
  • Processing time: Orders are usually prepared within 1 to 2 working days.
  • Delivery time after dispatch: Delivery usually takes 1 to 3 working days.
  • Total delivery time: Expect a total of 2 to 5 working days.
  • Delivery charges: Standard delivery is free.
  • Tracking: Once your order has been dispatched, you will receive a confirmation email with a tracking link.
  • Currency: All prices are shown in GBP (£), pounds sterling.

1. Delivery area

At Amela Fashion we currently deliver within the United Kingdom. We do not offer international delivery at this time, although we are working to extend our delivery options to further countries in future.

2. Products covered

Our shipping policy applies to every product offered on our website. Each item is carefully checked, packed and processed to make delivery safe and as punctual as possible.

3. Delivery addresses

Orders are sent directly to the delivery address you give during checkout.

We do not currently deliver to collection points, parcel shops or parcel lockers.

4. Order cut-off time

Orders received Monday to Friday before 16:00 can still be processed the same day.

Orders received after that time, at weekends or on public holidays are processed on the next working day.

5. Processing time

Orders are usually prepared for dispatch within 1 to 2 working days.

This period covers:

  • order confirmation,
  • quality control,
  • packing, and
  • preparation for dispatch.

6. Dispatch and delivery time

After dispatch, delivery within the United Kingdom usually takes 1 to 3 working days.

Deliveries are made on working days only, Monday to Friday. There are generally no deliveries at weekends or on public holidays.

During particularly busy periods, for example over holidays or during sale events, delays can occur.

The total delivery time including processing is expected to be 2 to 5 working days.

7. Delivery charges

We offer free standard delivery on all orders within the United Kingdom.

There are no additional handling or packaging charges.

8. Changing your delivery address

If you would like to change your delivery address after placing an order, please contact us as soon as possible at:

anna.fashion.support@gmail.com

We will do our best to make the change. For orders that have already been processed or dispatched, however, we cannot guarantee that a later change is possible.

9. Tracking your parcel

As soon as your order has been dispatched, you will receive a dispatch confirmation by email containing a tracking link.

You can also check the current status of your delivery at any time on our order tracking page.

10. Delays

In exceptional cases, deliveries can be delayed. Possible reasons include:

  • public holidays,
  • unusually high order volumes,
  • sale and promotional periods,
  • delays at the delivery provider,
  • incomplete or incorrect delivery addresses.

We ask for your understanding that such delays can be outside our direct control.

Contact

If you have any questions about your parcel, you can reach our customer service team at:

Email: anna.fashion.support@gmail.com
Opening hours: Monday to Friday, 9:00 to 17:00